Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Bilbrook station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Bilbrook station, take a look below.
Are there customer help points at Bilbrook station?
Yes, there's customer help points at this station.
Customer help points information
On both platforms
Customer services information
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
Assisted travel opening hours
24 hours, 7 days a week (except Christmas Day and Boxing Day)
Monday to Sunday – 24 hours
Information to plan your onward journey is available in a printable format here
Are there metro connections at Bilbrook station?
No, metro services aren't available at this station.
Does Bilbrook station have connections to a port?
No, the station doesn't have connections to a port.
Does Bilbrook station have connections to an airport?
No, the station does not have connections to an airport.
Replacement buses location
In the event of engineering the bus/coach will collect from: Bus stop on Wolverhampton Road outside shops towards Shrewsbury, bus stop on opposite side of road adjacent to Duck Lane towards Wolverhampton
Is car hire available at or near Bilbrook station?
No, car hire is not available at or near the station.
Is there a ramp at Bilbrook station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The Assistance meeting point is on the platform that your service is due to depart. Please attract the attention of the Conductor who will assist you onto the train.
Step-free access coverage
Are there accessible drop off or pick up points at Bilbrook station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Bilbrook station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Bilbrook station?
No, this station doesn't have accessible ticket machines.
Is there a lowered ticket counter at Bilbrook station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Bilbrook station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Bilbrook station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Bilbrook station?
No, staff aren't available at this station.
Are there accessible public telephones at Bilbrook station?
No, accessible public telephones aren't available at this station.