Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
0800 0248 997
Assisted travel opening hours
24 hours, 7 days a week (except Christmas Day and Boxing Day)
Monday to Sunday – 24 hours