Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Alexandra Palace station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Alexandra Palace station, take a look below.
Are there customer help points at Alexandra Palace station?
Yes, there's customer help points at this station.
Customer services information
This information is unavailable.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - firstname.lastname@example.org |Phone - 0800 058 2844 | Textphone - 0800 138 1018
Assisted travel opening hours
The assisted helpline is not available on Christmas Day.
Monday to Sunday – 24 hours
Is there a ramp at Alexandra Palace station to get on the train?
No, there isn't a train ramp at this station.
Step-free access information
This is a Category C station: This station does not have step-free access.
Assistance Meeting Point is in the Ticket Hall next to the taxi office.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Alexandra Palace station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Alexandra Palace station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Alexandra Palace station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Is there a lowered ticket counter at Alexandra Palace station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Alexandra Palace station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Alexandra Palace station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Alexandra Palace station?
Yes, staff are available to help you at this station.
Staff help information
There is no ramp available to provide level access between train and platform at this station
Are there accessible public telephones at Alexandra Palace station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Alexandra Palace station?