South Western Railway touch smartcard

Tap2Go

Add Tap2Go to your Touch Smartcard for pay as you go travel on our network, including to and from London Waterloo and SWR services within London

Got a SWR smartcard already?

Then add Tap2Go to your Touch Smartcard straight away for pay as you go travel on South Western Railway (SWR) services. You’ll need to choose the option “Add Tap2Go to existing smartcard” when you login to your account.

Just touch in at the start and touch out at the end of your journey on yellow smartcard readers and we’ll charge you the best walk-up fare.


Add Tap2Go now

What is Tap2Go?

Adding Tap2Go to your SWR smartcard takes away the need to buy a train ticket before you travel on SWR services. Instead, you just touch in and touch out on yellow smartcard readers for the journeys you make and at the end of the day you’ll be charged the best walk-up fare.

Always touch in at the start and touch out at the end of your journey so we can charge you the right fare. You can break your journey, but please remember to touch out and touch back in again when you resume your journey. Other train tickets can also be stored on your smartcard with Tap2Go, including season tickets. Journeys between the origin and destination stations of your pre-purchased ticket will not be charged, but journeys outside of them will be charged through Tap2Go.

Where can I use Tap2Go?

Tap2Go is available across most of the South Western Railway network (SWR services only), including journeys on SWR services within the London fare zones. Tap2Go can't be used on combined train and ferry tickets to and from the Isle of Wight, but you can use it for journeys on the mainland and Island Line independently. Please check our map to see where Tap2Go can be used.

Tap2Go can’t be used on TfL’s Underground, Overground, TfL Rail, bus, River Bus and tram services. You can only use Tap2Go as far as London Waterloo and it can't be used to travel to any other London Terminal.

Download our network map

Things to know before you sign up to Tap2Go

  • Only sign up if you’re travelling in the next 30 days so you can activate Tap2Go on your smartcard, otherwise you may need to sign up again
  • You must touch in and touch out on yellow smartcard readers for every journey you make - even if you have a season ticket
  • If you don’t touch in or touch out, we can’t tell where you’ve travelled from or to and work out the right fare for your journey. If you don't autocomplete the journey as soon as possible in your account, we may charge a £25 incomplete journey penalty
  • We’ll communicate with you about your Tap2Go account by email, so you’ll need to check for emails from us regularly
  • Tap2Go can’t be used on Transport for London (TfL) or other train company’s services
  • First Class fares aren’t available on Tap2Go
  • Railcard discounts and child fares aren’t currently available on Tap2Go
  • You will need to link a valid credit or debit card to your account and keep it up to date to use Tap2Go

How to get Tap2Go?

When you sign up to Tap2Go, we charge £1 to verify your payment card that can then be used towards future journeys.

Remember, you should only sign up if you’re travelling in the next 30 days so you can activate Tap2Go on a yellow smartcard reader. Tap2Go smartcards can only be used by the named account holder.

Don’t have a SWR smartcard?

You’ll receive your new Touch Smartcard with Tap2Go in five working days.


Get a Tap2Go smartcard



Already have a SWR smartcard?

  • Login to your SWR account
  • Choose "Add Tap2Go to existing smartcard"
  • Follow the steps and select the station to activate Tap2Go
  • Submit your order

Add Tap2Go now

How does Tap2Go work?

When you touch in and touch out on yellow smartcard readers at SWR stations, we can tell where you’ve travelled and charge you the best walk-up fare for that completed journey. Payment is taken automatically the day after travel.

Auto top-up

Auto top-up means you don’t need to worry about your credit running out. Your balance will remain at £0.00 until you make a journey, which will then give you a negative balance. We will charge your account for the fare the next day and it will take you back to £0.00.

You can also top-up your account so that we take payment from your pay as you go credit first before charges are made to your linked payment card. When a journey takes your balance below zero, we’ll auto top-up your account so it brings it back to £0.00. You can check your balance, journey details and charges in your online SWR account.

Using Tap2Go

You must always touch in at the start and touch out at the end of your journey on yellow smartcard readers so that we can charge you the best fare. If you don’t, you’ll be travelling without a ticket and will need to buy a ticket for the journey or will be charged a penalty fare.

How much will I be charged using Tap2Go?

Journeys on the SWR network and Island Line

You’ll be charged the cheapest fare for the journey that you would get if you bought your ticket from a ticket office or ticket machine on the day of travel. Ticket types you will be charged are Anytime Day Single and Return, Off-Peak Day Single and Return, and Super Off-Peak Day Single and Return.

Journeys within the London fare zones

When your journey on SWR services is within the London fare zones 1-6, we’ll charge you TfL’s Oyster pay as you go fares, pay as you go capped fares, Travelcard or National Rail fare, whichever is cheapest.

Charges if you don’t touch in and touch out

If you don’t touch in and touch out on journeys, you’ll need to login to your account to complete the journey or you’ll be charged £25 for an incomplete journey.

Same station exit

If you touch in and touch out at the same station within 15 minutes, no fare will be charged and we’ll assume you decided not to travel.

Help and support

If you think you’ve been charged incorrectly, please contact our smart support team on 0345 810 1010 or smartcards@swrailway.com

If your journey is validated on Tap2Go and delayed by 15 minutes or more, you can claim Delay Repay on southwesternrailway.com/delayrepay

If you're having problems with your smartcard or Tap2Go, get in touch or read our smartcard FAQs.

Terms and conditions