Delay Repay

Compensation for delays and cancellations

Delay Repay

If your overall journey was delayed by 15 minutes or longer, you are entitled to claim compensation under our Delay Repay scheme (except when delays are caused by planned engineering works or another train operating company). You may also be eligible to claim if you’ve missed your connection to other National Rail services because of a delay or cancellation on your SWR train.

Make a claim

Details of the scheme are outlined in our Passenger's Charter – you can find out more here or pick up a copy from one of our staffed stations.

Automated Delay Repay

Automated Delay Repay (ADR) is available if you're using a Touch smartcard season ticket, or if you've bought an Advance ticket through

  Find out more

How does this affect my rights under the Consumer Rights Act?