Delay Repay

Compensation for delays and cancellations

Delay Repay is the national scheme that train companies use to compensate you for unexpected delays or cancellations.

If you’re travelling on one of our services and have been delayed by 15 minutes or longer, you are entitled to claim compensation under our Delay Repay scheme (except when delays are caused by planned engineering works).  You can also claim if you’ve missed your connection to other National Rail services because of a delay or cancellation on your SWR train.

Details are outlined in our Passenger's Charter – to view please click here or pick up a copy from one of our staffed stations.

Claim Delay Repay

How to apply for Delay Repay?
What are you entitled to?
How we will compensate you
What to include
How does this affect my rights under the Consumer Rights Act?