Ticket acceptance, refunds and compensation arrangements

Table of contents

Previous action:

I had a ticket to travel on a strike day - Tuesday 30 January

Daily tickets (including single, return, Advance, non-season Travelcards, Rangers and Rovers)

Customers with Advance tickets
Customers with other ‘walk-up’ single or return tickets
Can I claim under Delay Repay if I travelled during the strikes and was delayed?
I purchased my ticket through another retailer such as Trainline, where should I claim a refund or compensation?

Season tickets and Flexi Season tickets

Can I get a refund on my season ticket?
Can I claim a refund for any unused passes on my Flexi Season ticket?
As a season ticket or Flexi Season ticket holder, can I claim compensation if I did not travel on a strike day?
As a season ticket or Flexi Season ticket holder, can I claim compensation if I travelled on a strike day and I was delayed?
I have a Touch smartcard and have opted into Automated Delay Repay. Will this work during the strikes?
I purchased my season ticket through another retailer such as Trainline, where should I claim a refund or compensation?
Can I get a refund on my car parking ticket?

I had a ticket to travel during the Action Short of a Strike period – Monday 29 January – Tuesday 6 February 

I booked my travel before amendments were made to the timetable, what are my options?
If my journey was delayed can I claim Delay Repay?

Industrial action

Information on upcoming action

Find out more

Industrial Action FAQs

Have a question about the industrial action?

Find out more

Delay Repay

Claim compensation for your delay - quickly and easily

Make a claim