At a glance - ticket acceptance, refunds and compensation arrangements

ASLEF Union strike action – Saturday 30 September and Wednesday 4 October 

ASLEF Union Action Short of a Strike - Friday 29 September, Monday 2 October, Tuesday 3 October, Thursday 5 October and Friday 6 October  

ASLEF Union strike action – Saturday 30 September and Wednesday 4 October 

Daily tickets (including single, return, Advance, non-season Travelcards, Rangers and Rovers)

I have a ticket for travel on a strike day, can I use it to travel on a different day?
Can I use my ticket to travel with other operators, London Underground or on local bus services if I cannot travel with SWR on the strike day?
My journey was affected by strike action and I cannot re-arrange my travel, can I get a refund?
Can I claim under Delay Repay if I travel during the strikes and I am delayed?
I purchased my ticket through another retailer such as Trainline, where should I claim a refund or compensation?
Will ‘Advance’ tickets be available to buy on strike days?
I have booked Group Travel booking made through your central team – how can I claim a refund?
I had a Business Travel booking made through your central team/system – how can I claim a refund?

Season tickets and Flexi Season tickets

Can I get a refund on my season ticket?
Can I claim a refund for any unused passes on my Flexi Season ticket?
As a season ticket or Flexi Season ticket holder, can I claim compensation if I was unable to travel?
As a weekly season ticket holder, can I claim compensation if was unable to travel?
As a season ticket or Flexi Season ticket holder, can I claim compensation if I travelled on a strike day and I was delayed?
I have a Touch smartcard and have opted into Automated Delay Repay. Will this work for the strikes?
I purchased my season ticket through another retailer such as Trainline, where should I claim a refund or compensation?
Can I get a refund on my car parking ticket?
Can I park at a different station if my normal station doesn't have any trains?
Will I be able to use my train season ticket on another South Western Railway route?

ASLEF Union Action Short of Strike

During this period, while the majority of services will run, there will be a reduced service across the South Western Railway network. Amendments will be made to journey planners in due course. If you booked your travel before these amendments are made, please check your journey carefully as it may have changed. 

I booked my travel before amendments were made to the timetable
If my journey was delayed can I claim Delay Repay?

Previous action

I had a ticket to travel during Strike days - Thursday 26 August, Friday 1 and Saturday 2 September 

Daily tickets (including single, return, Advance, non-season Travelcards, Rangers and Rovers)

 

 
My journey was affected by strike action, and I could not re-arrange my travel, can I get a refund?
Can I claim under Delay Repay if I travelled during the strikes and was delayed?
I purchased my ticket through another retailer such as Trainline, where should I claim a refund or compensation?

Season tickets and Flexi Season tickets

Can I get a refund on my season ticket?
Can I claim a refund for any unused passes on my Flexi Season ticket?
As a season ticket or Flexi Season ticket holder, can I claim compensation if I did not travel on a strike day?
As a season ticket or Flexi Season ticket holder, can I claim compensation if I travelled on a strike day and I was delayed?
I have a Touch smartcard and have opted into Automated Delay Repay. Will this work during the strikes?
I purchased my season ticket through another retailer such as Trainline, where should I claim a refund or compensation?
Can I get a refund on my car parking ticket?

Industrial action

Information on the current action

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Industrial Action FAQs

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Delay Repay

Claim compensation for your delay - quickly and easily

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