What's Going On
Due to a points failure between West Byfleet and Byfleet & New Haw fewer trains are able to run on all lines towards Surbiton. Train services running through these stations will be cancelled, delayed or revised. Disruption is expected until the end of the day.
What We're Doing about it
We have been informed that there is a problem with a set of points between West Byfleet and Byfleet and New Haw. This means that some services are unable to call at these stations in the direction of Surbiton.
Until further notice the following alterations will be necessary:
-Limited services are running between Basingstoke and London Waterloo in both directions
-Limited services are running between Alton and London Waterloo in both directions
-Services between Woking and London Waterloo will run fast between Woking and Weybridge, then call at all stops to Surbiton and then run fast to Waterloo
-Services between Portsmouth and London Waterloo will be diverted via Cobham in both directions
Bentley and Worplesdon station are currently unable to be served. Passengers that require these stations should speak to a member of staff or use a help point. Passengers at either of the stations, please use a help point
To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services:
Train Services:
GWR services by any reasonable route
Southern services between Southampton, Portsmouth and Central London by any reasonable route
London Underground services by any reasonable route between London Waterloo and Paddington
Bus Services:
Falcon Buses route 28 - Woking to Brookwood, Guildford
Falcon Buses route 436 - Woking to West Byfleet, Weybridge
Falcon Buses route 456 - Woking to West Byfleet, Byfleet and New Haw
Falcon Buses route 515 - Byfleet and New Haw to Weybridge, Walton on Thames, Esher, Thames Ditton, Surbiton, Kingston
Falcon Buses route 514/515 - Hersham to Weybridge, Esher, Surbiton, Kingston, Thames Ditton
Stagecoach 1 - Between Farnborough & Aldershot
First Bus RailAir2 - Between Guildford and Woking
We have requested replacement buses to run on the following routes. Please speak to station staff or use a help point for further information:
- A shuttle service between Woking and Alton serving all stations, except Bentley
- A shuttle service between Woking and Basingstoke serving all stations
For further information or onward travel advice please speak to a member of staff or use a station help point.
We are very sorry for any delay that this may cause to your journey.
Further Information
If you would prefer to use local buses to continue your journey please check Traveline - South Western Railway tickets are not valid on local buses unless stated above.
Have you been delayed? Please see here for our compensation policy.
If you would like to make a comment about your experience with us today, please call us on 0345 6000 650 or see our contact us page for other ways to contact us.