Last updated: 7 February 2024
 

Table of contents

About the industrial action

Why are your staff taking industrial action?
Are all train companies undertaking this action?
What are you doing to resolve the dispute?
How much notice will you give of industrial action?

Timetable information

Why can’t journey planners be updated sooner?
If more staff turn up at work, will you run more trains?
If this action is called off, will you reinstate your normal timetable straight away?
Is there any other industrial or strike action planned?
Why are you running a revised/reduced timetable?
Are trains running on the Island Line?
What services are other train operators running?
Will your stations be open as usual?

Passenger assistance

I have booked assistance, but my train is now not running. Will you provide an alternative?
Will I still be able to turn up and use the Assisted Boarding Points if my local station is open?
If I need assistance, do I have to book?
What happens if I book assistance and I can’t get on the train as its too busy?
My station is closed/not served. Will you be arranging alternative accessible transport for me?
Will there be someone to help me through the station if I need assistance?
Can I still book assistance for my entire journey with your team, even if part of the journey is with another train company?
If my nearest boarding or alighting station doesn’t have step free access, will you arrange for a taxi to my destination?
How many of the stations that are open have step free access?
If I need assistance what help and assistance is available and where?

General

Will you cover my taxi/bus/hotel costs?

Industrial action

Information about industrial action

Find out more

Assisted travel

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Delay Repay

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