Tim wins big with South Western Railway’s Touch Smartcard

Friday 01st March 2019
  • February’s prize draw winner Tim Moss won £6,000
  • Customers switching to the Touch Smartcard could win back the value of their Season ticket
  • 'Renew without the queue' campaign is encouraging customers to become Smartcard users
Tim Moss, SWR Passenger & Renew without the Queue winner
Tim Moss, South Western Railway passenger and Renew without the Queue prize winner.

South Western Railway (SWR) is delighted to announce Tim Moss, from Southampton, as February’s lucky passenger to win back the value of his Annual Season ticket.

Mr Moss won nearly £6,000 in SWR’s prize draw by switching to the Touch Smartcard.

SWR’s 'Renew without the queue' campaign encourages customers to replace their paper Season tickets with the Touch Smartcard by automatically entering them into a prize draw. Each month until 30 April 2019, Weekly, Monthly, Monthly Plus or Annual Season ticket customers can win back the value of their ticket when they switch.

The Touch Smartcard is free and easy to use. Customers can buy and manage their Season or Single and Return journey tickets online, which means they’ll never have to use or replace their paper tickets, or even queue at a ticket office again. A London Travelcard can be also included on customers’ tickets, allowing them to tap ‘in-and-out’ at tube stations across the Transport for London network.

Automated Delay Repay will also be introduced from spring this year for Season ticket Smartcard holders, meaning some customers will receive automated compensation if their service is delayed by 15 minutes or more.

Tim Moss, SWR passenger and prize winner, said:

"I was absolutely delighted to hear that I had won the price of my season ticket in the monthly draw. I suspect there will be some negotiations held with my family as to how best to spend the cash. I can imagine it going towards an extra holiday this year, which will be a real treat for us all."

Craig Josey, SWR’s Senior Retail Strategy Manager, said:

"Congratulations to Tim for winning the value of his season ticket - a very large amount.

"The simplicity and convenience of our free Touch Smartcard means customers can buy and manage their tickets online without ever having to queue to buy or replace paper tickets ever again. And in the spring, we’ll see the role out of automated Delay Repay for some Season ticket holders.

"South Western Railway is making smart-ticketing faster and more secure than ever. And with the chance to win back the full value of their ticket, it’s never been a better time for our customers to switch."

February’s other competition winner is Mr Jamie Slingo from Aldershot, he won the value of his Weekly Season ticket.