London TravelWatch is the official watchdog organisation representing the interests of transport users in and around London.
If you have a complaint or problem with any aspect of transport in London as provided by South Western Railway, you must first contact us at South Western Railway. If you’re unhappy with our response, or you do not receive a response within a reasonable time, you can appeal to London TravelWatch and they will investigate.
Visit the London Travel Watch website
Write to: Europoint 5, 11 Lavington St, London SE1 0NZ
Call: 0203 176 2999 from 09:00 to 17:00 Monday to Friday