This FAQ section is designed to help provide background information and practical advice that we hope you find useful. If you do not find an answer to your question or would like to give us some feedback, please contact us.

Can I use my ticket on other train operators and local bus routes?
What if I choose to start my journey at a different station to that on my ticket?
I have an advanced ticket but my booked train isn't running?
Are trains running on the Island Line?
Can I park at a different station if my normal one doesn't have any trains?
Will the Industrial action impact services on other days?
What are you doing to resolve the dispute?
How will you compensate me for disruption to my journey?
Will there be any changes to Booked Passenger Assistance on an Industrial action day?
I require assistance while travelling on your network, what should I do during Industrial action days?
If I need to get a rail replacement bus will I need to pay?
What about existing local bus services in my area?
Where can I get further information about local bus services?
Will stations remain open as normal?
Will you be providing compensation for any other costs I incur as a result of the Industrial action?
Will you have queuing systems in place at stations anywhere on the network?