A message from Andy Mellors

Dear Passenger
I know this week has been a particularly challenging one, with the derailment at Wimbledon on Monday and then the RMT industrial action on Wednesday and Thursday. I want to thank you for bearing with us through these challenges. 
Over the last two days we have, with the help of our team of contingency conductors, managed to run two-thirds of our normal timetable and delivered 130,000 of you into Waterloo during the morning peak. Many of you helped us by flexing your journey and travelling outside of the busiest times and for this I am very grateful. 
Clearly trains were busier than normal on many routes and some services were delayed by the sheer number of people getting on and off. However the last two days have been about safely getting you where you needed to go rather than performance statistics. We also had a number of other non-strike related issues which affected punctuality, including some major signalling damage on the Reading line following a lineside fire on Tuesday evening.
Many of you took the time to thank our contingency guards for keeping you moving and I know this was very much appreciated. The commitment of these and other colleagues who helped at stations and behind the scenes made the last two days a real team effort. 
I very much hope that the RMT Union will now allow the positive local talks we had been having to resume so that together we can find a way forward where we can work together to deliver you a better railway. 
Andy Mellors
Managing Director