Syon Lane station upgrade complete

South Western Railway (SWR), in partnership with their contractor Osbornes, has officially opened the new lift and footbridge at Syon Lane, brining enhanced station capacity and accessibility at the busy west London station.

With the recent expansion of the nearby Sky campus on Grant Lane, the existing station infrastructure needed to be improved to improve the customer experience and allow for the extra passengers at peak times.

The project has seen the installation of two new extra wide flights of stairs and a wide aisled bridge across the railway. Additionally, the station has a new lift down to the Hounslow bound platform and a new step free footpath to the Waterloo bound platform. New Oyster card readers have been installed and located in positions that aid passengers flows into and out of the station as well as a new customer help point.

Funding for the station infrastructure improvements has been provided by the Sky campus expansion, with the London Borough of Hounslow adding significant funding to ensure the station is step free and fully accessible. The finished station now boasts new structures that are not only capable of accommodating increased passenger numbers for years to come, but also removing the need to change trains at Feltham or Brentford for those with limited mobility.

SWR puts the customer at the heart of everything it does. The improvements at Syon Lane are part of a wider commitment to improving access across the network and the whole journey experience for customers, and investing in the communities it serves.

Cllr Hanif Khan, Cabinet Member for Transport and One Hounslow said:

“The Council is committed to increasing the use of public transport and reducing the use of the private car and by improving our connections and making them fully accessible. By working with partners such as South Western Railway and Osbornes, we are fulfilling our ambition to provide high quality inclusive public transport infrastructure.”

Mark Hopwood Managing Director of South Western Railway said:

“The scheme to improve capacity and accessibility at Syon Lane was accepted as a legacy project at the beginning of the SWR franchise, we are pleased that it has been delivered and are looking forward to working with the council to make other stations in the borough accessible in the future.”