Last updated: 14 December 2022


Ticket acceptance, refunds and compensation

At this time, standard terms, conditions and policies apply. These are summarised below:

Daily tickets (including single, return, Advance, non-season Travelcards, Rangers and Rovers)

Can I have a refund on my ticket?
I am no longer able to travel, can I change my journey?
Can I claim under Delay Repay if I travel and I am delayed?
What if I can’t board a train because it’s too busy?
I purchased my ticket through another retailer such as Trainline, where should I claim a refund or compensation?
Will ‘Advance’ tickets be available during this time?
I have booked Group Travel booking made through your central team – how can I change my booking or claim a refund?
I have a Business Travel booking made through your central team/system – how can I change my booking or claim a refund?

Season tickets and Flexi Season tickets

Can I get a refund on my season ticket?
Can I claim a refund for any unused passes on my Flexi Season ticket?
As a season ticket or Flexi Season ticket holder, can I claim compensation if I do not travel?
As a weekly season ticket holder, can I claim compensation if I am unable to travel?
I purchased my season ticket through another retailer such as Trainline, where should I claim a refund or compensation?
Can I get a refund on my car parking ticket?
Can I park at a different station if my normal station doesn't have any trains?
Will I be able to use my train season ticket on another South Western Railway route?

Delay repay

Receiving money back for delays to your journey

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Strike summary

Overview of the strike action

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