From March 2018 we began a training program designed to provide our platform colleagues with the knowledge and skills to provide you with information that's accurate, relevant and timely. We're training them in:
- using our new mobile microphone,
- communicating effectively,
- content and tone of announcements, and
- finding the most relevant information to help you on your journey.
At stations with mobile microphone systems installed, we aim to have all platform colleagues* trained by the end of 2018 with the expectation that everyone will make announcements for peak-time services and during times of service disruption.
*This does not include gateline or ticket office colleagues