Get money back on unused train tickets

If you decide not travel or the train you planned to catch was cancelled or delayed, and you didn’t travel you may be entitled to a refund. 

You must apply for a refund on your ticket within 28 days of the ticket expiry. 

The amount refunded will take into account any use you’ve had from your ticket, and we may charge an administration fee of £10 per refund request.

Some tickets, such as advance fares may not be eligible for a refund and separate terms and conditions apply to sale of these fares.

If you purchased your ticket from : 

  • This website or our call centre you can claim online. This includes tickets for journeys not on South Western Railway but sold on this website. 
  • A South Western Railway station, at the ticket office or from one of our ticket machines. This includes tickets for journeys not on South Western Railway but sold at one of our stations.  Return your ticket to the ticket office where they will arrange your refund.  (also see Ticket machine price promise below)
  • If you bought your ticket through another train company, a travel agent or other source, you’ll need to claim a refund from them. 
  • Through a Transport for London outlet – a station operated by London Underground, London Overground or Docklands Light Railway, or through their Oyster website

Separate arrangements apply to season tickets.

Season tickets
Replacement Season tickets
Forgotten your Season ticket?
Forgotten your Railcard?
Ticket machine price guarantee

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About your journey

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