Apply for a train ticket refund

Refunds

Get money back on unused train tickets


If you purchased your ticket from : 

  • This website or our call centre you can claim online. This includes tickets for journeys not on South Western Railway but sold on this website. 
  • A South Western Railway station, at the ticket office or from one of our ticket machines. This includes tickets for journeys not on South Western Railway but sold at one of our stations.  Return your ticket to the ticket office where they will arrange your refund.  (also see Ticket machine price promise below)
  • If you bought your ticket through another train company, a travel agent or other source, you’ll need to claim a refund from them. 
  • Through a Transport for London outlet – a station operated by London Underground, London Overground or Docklands Light Railway, or through their Oyster website
Separate arrangements apply to season tickets.

Season tickets
Replacement Season tickets
Forgotten your Season ticket?
Forgotten your Railcard?
Ticket machine price guarantee
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