Our customer forum

At South Western Railway we want to provide the best service we possibly can, and to help us do that we rely on you telling us what goes well and not so well. So throughout the year we offer a variety of ways for you to get in touch, ask questions and comment on our service.

So share your thoughts and tell us how we can make our service better for you.

Online Customer Forum

Why not get involved in the South Western Railway Customer Forum – a place for you to ask us or other customers about anything related to your SWR journey and our communication with you - through the App, our website, and during disruption. We’ve a range of topics ready for you to join the conversation, including stations, our trains, things to do and latest news – or you’re welcome to raise other ideas as well..

Online Customer Forum

Tell Us Survey

We really value our customers opinions and feedback on our service. If you would like to complete our feedback survey to help shape our service in the future please click here.

Meet the Managers

Senior managers from across the business will be on hand to answer your questions, listen to feedback and discuss your ideas at events across the network.

Date Time Location
6 September 2019 07:00 - 10:30 London Waterloo

Contact us

Give us a call, write to us or send a tweet. Whichever suits you.

Get in touch

About FirstGroup and MTR

Setting the highest standards and leading the way.

About FirstGroup and MTR

Make a complaint

Tell us if something's gone wrong and we'll try to make it right.

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Passengers Charter

Understanding our commitments to providing great service.

Our customer promise

Our Performance

Punctuality and reliability

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