Customer forum and Meet the Manager

See our online customer forum, and chat to our managers at Meet the Manager sessions across our network

At South Western Railway we want to provide the best service we possibly can, and to help us do that we rely on you telling us what goes well and not so well. So throughout the year we offer a variety of ways for you to get in touch, ask questions and comment on our service.

So share your thoughts and tell us how we can make our service better for you.

Online Customer Forum

Why not get involved in the South Western Railway Customer Forum – a place for you to ask us or other customers about anything related to your SWR journey and our communication with you - through the App, our website, and during disruption. We’ve a range of topics ready for you to join the conversation, including stations, our trains, things to do and latest news – or you’re welcome to raise other ideas as well..

Online Customer Forum

Tell Us Survey

We really value our customers opinions and feedback on our service. If you would like to complete our feedback survey to help shape our service in the future please click here.

Meet the Manager

Waterloo station

Our last Meet the Manager session was held at Waterloo station in February.

Thank you to all the customers that took the time to speak with members of our senior management team.

Senior managers from all areas of SWR’s business were in attendance to meet our customers and answered their questions on performance, Delay Repay, compensation and other issues.

Below are some of the questions posed by customers to senior managers at the session.

Why do we close the railway during engineering works?

Why are there constant delays between New Malden and Wimbledon?

Why don’t guards apologise or explain when there are delays?

Contact us

Give us a call, write to us or send a tweet. Whichever suits you.

Get in touch

About FirstGroup and MTR

Setting the highest standards and leading the way.

About FirstGroup and MTR

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Tell us if something's gone wrong and we'll try to make it right.

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Passengers Charter

Understanding our commitments to providing great service.

Our customer promise

Our Performance

Punctuality and reliability

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