At South Western Railway we want to provide the best service we possibly can, and to help us do that we rely on you telling us what goes well and not so well. So throughout the year we offer a variety of ways for you to get in touch, ask questions and comment on our service.
So share your thoughts and tell us how we can make our service better for you.
Online Customer Forum
Why not get involved in the South Western Railway Customer Forum – a place for you to ask us or other customers about anything related to your SWR journey and our communication with you - through the App, our website, and during disruption. We’ve a range of topics ready for you to join the conversation, including stations, our trains, things to do and latest news – or you’re welcome to raise other ideas as well..
Online Customer Forum
Tell Us Survey
We really value our customers opinions and feedback on our service. If you would like to complete our feedback survey to help shape our service in the future please click here.
Meet the Manager
Our last Meet the Manager session was held at Waterloo station in February.
Thank you to all the customers that took the time to speak with members of our senior management team.
Senior managers from all areas of SWR’s business were in attendance to meet our customers and answered their questions on performance, Delay Repay, compensation and other issues.
Below are some of the questions posed by customers to senior managers at the session.
Why do we close the railway during engineering works?
Why are there constant delays between New Malden and Wimbledon?
Why don’t guards apologise or explain when there are delays?
Our next session
Do you have any questions, concerns or some positive feedback to share about our services? Join us for our next Meet the Manager session for your chance to speak directly to senior managers and directors in charge of South Western Railway.
We’re hosting our next Meet the Manager session when it's safe to do so. This time, we’ll be hosting session outside of London.
We’ll update this section of the website regarding the venue, date and times, as well as further details on how to book a meeting, in due course.