The Spring 2018 National Rail Passenger Survey results have been announced and while we were pleased to see an increase since Autumn 2017’s scores, we were disappointed that we didn’t meet our targets set for the franchise year.
Despite achieving a lot in our first year, like introducing 15,000 extra seats, we did face several challenges with a number of significant incidents and issues causing disruption to your journeys. Along with Network Rail, which is responsible for managing the rail infrastructure, we're working hard to improve our performance and are investing an additional £5 million in performance improvements.
In the Spring 2018 National Rail Passenger Survey results, published in June 2018, 80% of our customers were satisfied with their rail journey overall. This is a 5% increase since Autumn 2017.
A breakdown of route results against targets is displayed below:
Full National Rail Passenger Survey results are available on the Transport Focus website, please visit Transport Focus.