- 16 individual and group winners from South Western Railway recognised for their dedication and excellent customer service
- Nominations received from colleagues throughout the year
- Ceremony held in Southampton on Friday 20 April
Staff at Liphook station are celebrating this week after their Ticket Office Clerk scooped a customer service award from South Western Railway. Lynn Robertson was presented with her award along with a number of her colleagues who were also honoured for their outstanding contributions.
Lynn is a friendly and familiar face who is always ready to listen to her customers at Liphook. Her work around rail safety was highlighted by her colleagues after she proactively brought together local school children and South Western Railway’s Rail Community Officers (RCOs) for “Safety on the Rails” workshops.
Andy Mellors, South Western Railway’s Managing Director, said: “I am proud of all of our Excellence Awards winners who have provided first class customer service over the past year. They represent the very best of our company values and clearly love the work that they do.
“We can only recognise a small number of our employees at these awards but we know we have dedicated teams across the entire South Western Railway network who go the extra mile every day.”
On receiving her award, Lynn said: “It was real honour to collect this ‘Dedicated to Safety’ award and be recognised in front of so many people.
“I’m so thankful that my colleagues chose to nominate me and hope my work around safety at stations will help keep schoolchildren and young people safe and out of harm’s way."