Meet the Manager

Meet the Manager

Chat to our managers at Meet the Manager sessions across our network

We regularly hold Meet the Manager sessions across our network, allowing customers the opportunity to speak one-to-one with a senior manager from South Western Railway.

Since the outbreak of coronavirus, and the restrictions with social distancing, we have moved to a virtual Meet the Manager format, but still allowing our customers to ask questions in a one-to-one environment during a 15 minute session.

Our previous Meet the Manager session

Our last face-to-face Meet the Manager session was held at Waterloo station in February.

Thank you to all the customers that took the time to speak with members of our senior management team.

Senior managers from all areas of SWR’s business were in attendance to meet our customers and answered their questions on performance, Delay Repay, compensation and other issues.

Below are some of the questions posed by customers to senior managers at the session in February.

Why do we close the railway during engineering works?

Why are there constant delays between New Malden and Wimbledon?

Why don’t guards apologise or explain when there are delays?

Contact us

Give us a call, write to us or send a tweet. Whichever suits you.

Get in touch

About FirstGroup and MTR

Setting the highest standards and leading the way.

About FirstGroup and MTR

Make a complaint

Tell us if something's gone wrong and we'll try to make it right.

Find out more

Passengers Charter

Understanding our commitments to providing great service.

Our customer promise

Our Performance

Punctuality and reliability

Find out more


Got a question? Chances are we've already got it covered.

Find an answer