We regularly hold Meet the Manager sessions across our network, allowing customers the opportunity to speak one-to-one with a senior manager from South Western Railway.
Since the outbreak of coronavirus, and the restrictions with social distancing, we have moved to a virtual Meet the Manager format, but still allowing our customers to ask questions in a one-to-one environment during a 15 minute session.
Our next Meet the Manager event will be on Tuesday 13 April. It will run from 15:00 until 19:00 on the day and each one-to-one session will be held virtually via Microsoft Teams or Zoom, lasting around 15 minutes.
We're working closely with independent body, Transport Focus, who are helping to facilitate the event.
Our previous Meet the Manager session
Our last Meet the Manager session was held on 26 January 2021. If you missed this session, don't worry, as we'll be holding another session soon. Keep and eye on this page and our Twitter for more information.
Below are some of the questions posed by customers to senior managers at the session in February 2020.
Why do we close the railway during engineering works?
Why are there constant delays between New Malden and Wimbledon?
Why don’t guards apologise or explain when there are delays?