Meet the Manager

Meet the Manager

Chat to our managers at Meet the Manager sessions across our network

We regularly hold Meet the Manager sessions across our network, allowing customers the opportunity to speak one-to-one with a senior manager from South Western Railway.

Since the outbreak of coronavirus, and the restrictions with social distancing, we have moved to a virtual Meet the Manager format, but still allowing our customers to ask questions in a one-to-one environment during a 15 minute session.

Next Meet the Manager event

We’re hosting our next Meet the Manager event on Tuesday 26 January 2021. 

Again, following the continued impact of the pandemic, we’ll be hosting individual sessions with customers virtually via Microsoft Teams or Zoom. 

Keen to talk about Covid-19 and train cleaning, ticketing and timetables, customer service and information, accessibility, station or fleet investment, or any other issue relevant to SWR? Then this is a great opportunity to put your questions, views and suggestions straight to a manager or director from South Western Railway.

Customers looking to book a virtual session are encouraged to send their request, including contact details, the topic they would like to discuss and preferred time, to meet.swr@transportfocus.org.uk  by close of play Friday 8 January 2021. 

The Meet the Manager event will last from 15:00 until 19:00 on the day. Spaces are limited and fill up quickly, so customers are encouraged to book their space now! 

Our managers will do their best to listen, discuss and answer your questions or suggestions with the latest information they have on the day or follow-up with the relevant team.

Our previous Meet the Manager session

Our last face-to-face Meet the Manager session was held at Waterloo station in February.

Thank you to all the customers that took the time to speak with members of our senior management team.

Senior managers from all areas of SWR’s business were in attendance to meet our customers and answered their questions on performance, Delay Repay, compensation and other issues.

Below are some of the questions posed by customers to senior managers at the session in February.

Why do we close the railway during engineering works?

Why are there constant delays between New Malden and Wimbledon?

Why don’t guards apologise or explain when there are delays?

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