At South Western Railway we want to provide the best service we possibly can, and to help us do that we rely on you telling us what goes well and not so well. So throughout the year we offer a variety of ways for you to get in touch, ask questions and comment on our service.
So share your thoughts and tell us how we can make our service better for you.
Online Customer Forum
The online customer forum will be permanently closed from Friday 31 July.
We’re constantly looking at how we can improve the way we communicate, and following a review of the forum, we’ve found you prefer to use social media and other channels to get quick updates about our services. Following the forum’s closure, we will invest resources in channels that you prefer so we can deliver a better service.
You can contact our social media team on twitter (@SW_help) and Facebook to get the latest information about our services, promotions, policies and other news about South Western Railway.
Meet the Manager
We regularly hold Meet the Manager sessions across our network, allowing customers the opportunity to speak one-to-one with a senior manager from South Western Railway. Since the outbreak of coronavirus, and the restrictions with social distancing, we have moved to a Digital Meet the Manager format, but still allowing our customers to ask questions in a one-to-one environment.
Our last face-to-face Meet the Manager session was held at Waterloo station in February.
Thank you to all the customers that took the time to speak with members of our senior management team.
Senior managers from all areas of SWR’s business were in attendance to meet our customers and answered their questions on performance, Delay Repay, compensation and other issues.
Below are some of the questions posed by customers to senior managers at the session in February.
Why do we close the railway during engineering works?
Why are there constant delays between New Malden and Wimbledon?
Why don’t guards apologise or explain when there are delays?