Assisted Boarding Points

We’re introducing dedicated Assisted Boarding Points at all of our stations.

Simply WhatsApp us or call us using this number 24 hours a day: 0800 528 6599.

How do Assisted Boarding Points work?

When you arrive at the station:

1. Find the Assisted Boarding Point on the platform using:
• information posters,
• website information,
• announcements, and
• customer information boards around the station.
2. Scan the WhatsApp QR code or use our WhatsApp number to send a message or call our contact centre team. You just need to tell us where you are, where you're travelling to, and how we can help.
3. We’ll send a text message to the guard of the service that you intend to travel on, providing them with advance notice.
4. When the train arrives, the guard will help you to board with the assistance you require.

This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

Look out for the Assisted Boarding Points icon on our Station Information Maps to find the boarding point.