If you need to change your travel plans to another date or time not because we've made changes to our timetable, click here.
Occasionally it is necessary to make changes to our timetable, for example due to engineering works or industrial action. To ensure you are kept informed when these changes do happen, we now email customers who have booked on the SWR website or app to give as much notice as possible to amend your plans if you need to. This service can only be offered to customers who buy a single or return ticket where we know the date of travel and the service(s) you plan to use.
When the timetable is changed, this can cause services to be retimed or cancelled. This will be made clear in the email received.
You can identify what ticket type you have from your ticket or online booking history. The ticket description will often contain the words Anytime, Off-Peak or Advance within its name.