Contact us

Getting in touch with us is easy

If you’ve got a question to ask or a comment you want to make about our services, please do get in touch with us – we’re always happy to hear from you.

Call us

Customer Service Centre: 0345 6000 650

Opening hours: Monday to Friday 08:00 - 20:00, Saturday 09:00 -18:00, Sunday 09:00 –16:00

Email us

Drop us an email using our contact form.

Social media

Twitter: @sw_help

Messenger: South Western Railway

Write to us


Assisted travel

Phone: 0800 5282 100

Text: 18001 0800 52 82 100

Report a crime

Complete our form here.