SWR|Stream FAQs

Your most common questions about SWR|Stream

Frequently asked questions and troubleshooting

How do I download the SWR|Stream App?
Do I need to use Wi-Fi to access SWR|Stream?
How much does it cost to use SWR|Stream?
How do I access SWR|Stream?
Do I need to have a good Wi-Fi signal to use SWR|Stream?
How many devices can I register with SWR|Stream?
What devices does SWR|Stream work with?
Can I turn off the advertising?
What trains is SWR|Stream available on?
Can I get subtitles?
How often will the movies and TV shows change?
I didn't get to finish my film - can I do this after getting off the train?
Will watching catch-up TV or movies use up my own data allowance?

Technical questions and error messages

The internet is very slow - is that because too many people are watching movies?
What does the message "Error, Video failed to play. Please check your wi-fi connection and try again." mean?
What are you using my data for?
Does the Stream system store any movies or data on my device?
Will this put cookies on my device? What do they do?
I've already registered for WiFi - do I need to register for SWR|Stream?
The on-board entertainment isn't working - who can I talk to?