Face coverings

Frequently asked questions about the requirement to wear a face covering on our trains

Anyone travelling on our trains must wear a face covering unless they have an exemption. This is part of efforts across public transport to minimise the spread of coronavirus where social distancing becomes more difficult. You can find out what's considered a face covering in the frequently asked questions below.


What constitutes a face covering?
Where does this apply - just on trains or in stations too?
How long will these rules be in place?
What do I do with my face covering when I am finished with it?
How will this be enforced - who fines people for not complying?
How much could people be fined?
What’s the legal basis for this? Is it being done as a change to the National Rail Conditions of Travel (NRCoT) or the railway bye laws?
What should I do if I’m sitting in a carriage with someone who isn’t wearing a face covering?
Will you be supplying face coverings for customers?
What about a long-distance service where people are on the train for hours, will this apply there?
Do children require face coverings?
Are you doing this just to reduce the need for social distancing?
What if I can’t wear a face covering for medical reasons or due to a disability?
Who is exempt from wearing a face covering?
I’m Deaf/deaf and I need to lip read what staff are telling me. Can they take off their face covering to help me?

Coronavirus Travel Information

Find out more about what we're doing to help combat Coronavirus on our network

Find out more

COVID-19 ticket refund update

We've made changes to refund eligibility because of the Coronavirus outbreak

Find out more