Our Plan

The Journey Starts Here

Over the next 7 years, we’ll be investing in our network, our people and the community to deliver high quality, safe and reliable services which meet the needs of customers and the communities we serve.

We aim to keep you up to date on these changes in our Customer Reports, which you can download here:
September 2018 Customer Report
March 2018 Customer Report
August 2017 - our first Customer Report

By December 2020, our £1.2 billion investment plans will bring longer, faster and more reliable trains with 52,000 more seats, across the morning and evening peak every day at Waterloo. On long distance services, existing trains will undergo a full refurbishment, improving comfort levels and returning to service looking like new.

We have an exciting future ahead. 

Customer experience

Delivering a great experience at every stage of the journey

Get on board

Sustainability

Caring for the environment around us

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Transformation & growth

More services, more seats and state of the art trains.

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Station Improvements

Read about our exciting plans for stations.

Find out more

People

Welcome to a great place to work.

Investing in people

About FirstGroup and MTR

Keeping people moving

Find out more

Health and Safety

Setting the standard and leading the way

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Our Performance

Read about our performance aims and results

Find out more