Smartcards are plastic cards that hold your ticket details electronically. The cards are much more hard-wearing than paper tickets and you can use them over and over again, which reduces any harm to the environment.
How does a smartcard work?
A smartcard has a chip inside that can store multiple train tickets.
You can buy tickets for your smartcard on our website or mobile app and collect them on smartcard readers at stations.
If you’re on an Android device with NFC or iPhone with iOS 13 or later, you can buy tickets from our app and add tickets straight from your smart device onto your SWR Touch Smartcard.
How can I get a smartcard?
Getting a free Touch Smartcard is really easy. All you need to do is:
You can get a smartcard immediately from a number of SWR stations or your local ticket office can order a smartcard if they’re not available.
Just search for your station and go to the “Buying and collecting train tickets” section to see if you can pick up or order a smartcard, as well as the tickets you can buy.
What are the advantages of having a smartcard?
Don’t worry if your smartcard gets lost or stolen. We can replace it free of charge and any tickets held on it, just visit one of our ticket offices t arrange this. A smartcard can be replaced immediately at 80 South Western Railway stations. Please click here to see the smartcard issuing stations on the South Western Railway network.
If you have an online account, you can view your ticket and journey history, check your Tap2Go balance and request refunds on tickets you no longer need.