Transport Focus is an independent consumer watchdog aiming to get the best deal for passengers. Before contacting them about any problem or complaint you should get in touch with us at South Western Railway. If you’re unhappy with our response, or you do not receive a response within a reasonable time, you can then contact Transport Focus and ask them to look into the matter.

Write to: Transport Focus, Freepost (RTEH-XAGE-BYKZ), PO Box 5594, Southend on Sea SS1 9PZ

Call 0300 123 2350 during office hours