Refunds and Compensation

Receiving money back for your delays or cancelled travel

Refunds 

You may be eligible for a refund for a number of reasons surrounding your Season Ticket or Railcard.  For a refund on your season ticket you must apply within 28 days of the ticket expiry. You can find out all about refunds here. 

Delay Repay

If you’re travelling on one of our services and have been delayed by 15 minutes or longer, you are entitled to claim compensation under our Delay Repay scheme (except when delays are caused by planned engineering works).  You can also claim if you’ve missed your connection to other National Rail services because of a delay or cancellation on your SWR train. Find out more here

Online Refunds form

Apply for a refund using our online form.

Click here

How we performed

Please view our report here, to see if you are entitled to compensation

Find out more